SHIPPING
Where do you ship?
We ship worldwide. Shipping options will be shown at checkout based on your delivery location.
How long does shipping take?
Orders are usually processed within 1–2 business days. Delivery times vary depending on your location and selected shipping method.
What shipping carrier do you use?
All orders are shipped securely through SwftBox and trusted courier partners.
RETURNS & EXCHANGES
What is your return policy?
Returns are accepted within 14 days of delivery for eligible items. Please visit our Returns & Refunds Policy for full details.
Can I exchange an item for a different size?
Yes, we offer exchanges for different sizes if available. If not, we will issue a refund.
SIZING & FIT
How do I find my size?
Please refer to our Size Guide for detailed measurements. If you are between sizes, we recommend sizing up for a more relaxed fit.
Are Nicilian garments true to size?
Our garments are thoughtfully designed with flexible tailoring to accommodate different body types comfortably.
PRODUCT CARE
How should I care for my Nicilian garments?
We recommend dry cleaning to preserve the quality of our pure silk fabrics. For at-home care instructions, please refer to our Fabric Care Guide.
MATERIALS & SUSTAINABILITY
What is regenerative agriculture?
Regenerative agriculture is a method of farming that restores soil health, promotes biodiversity, and captures more carbon than it emits. Our signature silk is sourced exclusively through these practices.
ORDERS
Can I change or cancel my order after placing it?
Please contact us as soon as possible at support@nicilian.com. We cannot guarantee changes after an order is placed, but we will do our best to assist you.
How can I track my order?
Once your order ships, you will receive an email with your tracking number and link.
GENERAL
Where is Nicilian based?
Nicilian is based in Dubai, United Arab Emirates.
How can I contact customer service?
Once your order ships, you will receive an email with your tracking number and link.